These Terms of Service (“Terms”) govern access to and use of the PharmCRM website, applications, APIs, and related services (collectively, the “Services”) provided by PharmCRM- A Product of Valcare LLC (“PharmCRM,” “we,” “our,” or “us”).
By accessing or using the Services, you agree to these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.
If you are using the Services on behalf of a company, pharmaceutical organization, or other legal entity, you confirm that you are an authorized representative.
Our Privacy Policy describes how we collect, use, and safeguard information and is incorporated into these Terms by reference.
You retain ownership of all data, records, and content entered into the Services. PharmCRM processes data only to provide the Services, maintain security, improve functionality, and comply with applicable legal obligations.
PharmCRM does not sell customer data. While we apply reasonable safeguards, you acknowledge that no system can guarantee absolute security.
PharmCRM is designed to support pharmaceutical and life sciences commercial operations, including CRM workflows, reporting, analytics, and operational tracking.
You are solely responsible for:
PharmCRM does not provide legal, regulatory, medical, or compliance advice.
You acknowledge that pharmaceutical and life sciences activities are subject to complex regulatory requirements, including but not limited to FDA, EMA, Sunshine Act, and local compliance frameworks.
You remain fully responsible for:
PharmCRM provides tools, not regulatory determinations.
You must provide accurate and current account information.
You are responsible for safeguarding credentials and for all activity under your account.
Notify PharmCRM immediately of any unauthorized access or security incident.
You agree not to:
We reserve the right to investigate misuse and take corrective action.
Some features require paid subscriptions. Pricing, billing cycles, and payment terms are presented at the time of purchase or governed by a separate agreement.
Fees are non-refundable unless explicitly stated otherwise. Taxes are your responsibility unless required otherwise by law.
All intellectual property related to the Services, including software, interfaces, designs, trademarks, and documentation, is owned by PharmCRM or its licensors.
You receive a limited, non-exclusive, non-transferable right to use the Services during your subscription period.
The Services may integrate with third-party platforms or data sources. PharmCRM is not responsible for third-party systems, availability, or content. Your use of third-party services is governed by their terms.
We may update, enhance, or discontinue features of the Services. We will make reasonable efforts to notify customers of material changes that affect paid subscriptions.
You may discontinue use of the Services at any time.
PharmCRM may suspend or terminate access for violation of these Terms, non-payment, or actions that create legal, security, or operational risk.
Upon termination, access will end and data handling will follow our Privacy Policy and applicable law.
The Services are provided on an “as is” and “as available” basis.
PharmCRM disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee uninterrupted operation or suitability for every regulatory or business scenario.
To the maximum extent permitted by law, PharmCRM is not liable for indirect, incidental, consequential, or special damages, including loss of data, revenue, or business opportunities.
You agree to indemnify and hold harmless PharmCRM from claims, losses, liabilities, and expenses arising from your use of the Services, your data, or your regulatory obligations.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any dispute must be brought exclusively in state or federal courts located in Florida.
We may update these Terms periodically. Updated Terms will be posted with a revised effective date. Continued use of the Services indicates acceptance of the updated Terms.
PharmCRM
PO Box 600047
Jacksonville, FL 32260
Email: legal@pharmcrm.com
Last Updated: February, 2026