Privacy Policy

Your Information. Your Rights. Our Commitments.

PharmCRM is a United States–based pharmacy operating and workflow management system designed to support pharmacy operations, communication, documentation, and internal processes.

We respect the privacy of our users and customers. While PharmCRM does not claim formal certification under specific healthcare or privacy regulations, we follow industry-standard practices to responsibly collect, use, and protect information.

This Privacy Policy applies only to users and operations within the United States.

1. Information We Collect

Depending on how PharmCRM is used, we may collect:

a. Account and User Information
  • Name, email address, phone number
  • Pharmacy or organization details
  • User roles, access levels, and credentials
b. Operational and Workflow Data
  • Pharmacy workflow records and task data
  • Internal notes, communications, and logs
  • Documents uploaded or generated within the system
c. System and Usage Data
  • address, browser type, and device information
  • Login activity, access logs, and session history
  • Performance and diagnostic data
d. Billing and Subscription Information
  • Billing contact details
  • Payment and transaction records
e. Cookies and Tracking Technologies
  • Cookies used to maintain sessions and improve system performance

2. How We Use Your Information

We use information collected through PharmCRM to:

  • Operate and maintain pharmacy workflows and system functionality
  • Enable user access, permissions, and role-based controls
  • Support internal communication and coordination
  • Provide customer support and respond to inquiries
  • Process subscriptions, billing, and payments
  • Improve system reliability, usability, and security
  • Detect, prevent, and respond to misuse or unauthorized activity

We do not sell user or pharmacy data for marketing purposes.

3. How We Share Information

Information may be shared only when necessary:

a. Service Providers

With trusted U.S.-based vendors supporting hosting, infrastructure, analytics, or payment processing, under confidentiality obligations.

b. Legal and Regulatory Requests

When required by applicable U.S. law, legal process, or government request.

c. Security and System Protection

To investigate, prevent, or respond to security threats, fraud, or system abuse.

d. Business Changes

In the event of a merger, acquisition, or asset transfer, with appropriate privacy safeguards in place.

We do not share data with third parties for advertising or promotional purposes without consent.

4. Use of Pharmacy-Related Information

PharmCRM is a workflow and operational platform only. Any pharmacy-related data entered into the system is controlled and managed by the pharmacy or organization using PharmCRM.

PharmCRM does not provide medical advice, clinical decision-making, or regulatory interpretation. Users are responsible for ensuring their use of PharmCRM complies with applicable U.S. laws and internal policies.

5. Data Storage and Processing (United States Only)

PharmCRM stores and processes data within the United States. Reasonable safeguards are applied to protect data during storage and transmission.

6. Your Rights and Choices

You may request to:

  • Access your account information and system data
  • Update or correct inaccurate information
  • Request deletion of personal data where technically and legally feasible
  • Control user access and permissions within your organization
  • Withdraw consent for specific uses of data
  • Raise questions or concerns regarding data handling

Requests may be directed to the Privacy Officer and will be addressed using reasonable efforts.

7. Data Security

We apply industry-standard security measures, including:

  • Encryption of sensitive data
  • Authentication and role-based access controls
  • Monitoring and system safeguards

No system can be guaranteed to be completely secure, but reasonable precautions are taken to reduce risk.

8. Data Retention

Data is retained only as long as necessary to provide services, support operations, or resolve disputes. When no longer required, data is securely deleted or anonymized.

9. Cookies and Tracking

  • Cookies support login sessions, performance monitoring, and usability
  • You may control cookie usage through your browser settings
  • Disabling cookies may affect platform functionality

Third-party tools integrated with PharmCRM may follow their own privacy practices.

10. Changes to This Policy

We may update this Privacy Policy as the platform evolves. Updates will be available:

  • On the PharmCRM website
  • Within the application
  • Upon request

Continued use of PharmCRM indicates acceptance of the updated policy.

11. Contact Information

Privacy Officer
PharmCRM
P.O. Box 600047
Jacksonville, FL 32260
Email: legal@pharmcrm.com

Last Updated: February, 2026